Buy TrueBlue Points Bonus Offer FAQs

  1. I’m having trouble accessing my offer from the link in my email, is there another way to access it?
  2. Should you have any difficulty accessing your offer from the link provided in your email, please just login to your TrueBlue account at https://trueblue.jetblue.com/buy-points.

  3. When I purchase TrueBlue points will they help me qualify for Mosaic status?
  4. No. While TrueBlue points can be used for award redemptions, they are not Mosaic-Qualifying points.

  5. Can I forward my offer to another TrueBlue member?
  6. No. This is an exclusive offer to select members and may not be forwarded.

  7. Do the TrueBlue Terms & Conditions still apply?
  8. Yes. The TrueBlue Terms & Conditions apply.

  9. I no longer want the TrueBlue points I purchased. How do I get a refund?
  10. Transactions are non-refundable. Please ensure you have read the offer terms and conditions prior to purchase.

  11. Why does my credit card statement say Points.com?
  12. Points.com processes the payments for the transactions, however, if you have questions about your TrueBlue account, including the purchase of points, please contact JetBlue.

  13. I purchased my TrueBlue points, how long will it take for the points to show in my account?
  14. Most transactions will be processed within a day but it may take up to 72 hours. Please log on to your TrueBlue account to check.

  15. My credit card was charged, but I never received my TrueBlue points?
  16. Glad you asked! Your credit card was not charged. What you may be seeing is pre-authorization of the amount Points.com has been unable to charge. This hold will fall off your account in the time set by the credit card provider.

  17. Do bonus points count towards the 60,000 TrueBlue points purchase amount eligible for the 2 complimentary BLADE credits?
  18. No. You’ll need to purchase at least 60,000 TrueBlue points (in a single transaction), exclusive of bonus points.

  19. I purchased at least 60,000 TrueBlue points (exclusive of bonus points) in a single transaction, how long will it take to get my 2 complimentary BLADE credits?
  20. You will receive an email within 30 days of the end date of this promotion with the credits and redemption instructions.