Buy and Gift Aeroplan Points FAQs
Aeroplan members can now buy and/or gift points.
What is the Buy Points product?
Aeroplan members will now be able buy/purchase points for themselves at any time, at a competitive market price. This will allow members to increase their Aeroplan points balance.
What is the Gift Points product?
Aeroplan members will now be able to purchase points to gift directly to another Aeroplan member at any time, at a competitive market price. This will allow members to increase the Aeroplan points balance of any other Aeroplan member.
How does Buy Points differ from the Top-Up product offering?
Today, Aeroplan members can purchase points to top-up their points balance for a flight redemption while they are booking a redemption ticket. The Buy Points product allows you to purchase and increase your points balance at any point in time, not only during the redemption booking flow.
How does Gift Points differ from the Transfer Points product offering?
The gifting of points allows an Aeroplan member to purchase and gift points directly to another Aeroplan member, without deducting any points from the donor’s Aeroplan account. With Transfer Points, Aeroplan members can transfer points from one Aeroplan account to another.
Do purchased points count towards Aeroplan status or Air Canada’s Altitude program?
Purchased Aeroplan Points are not eligible for Aeroplan status and do not qualify for the Air Canada Altitude program.
How can I gift Points to another Aeroplan member?
To gift Aeroplan Points to another Aeroplan member, you must provide their full name, Aeroplan number, and email address.
How many Aeroplan Points can I purchase and/or gift?
You can purchase and/or gift Aeroplan Points in increments of 1,000 points to a maximum of 250,000 points per transaction. You can purchase up to a maximum of 1,000,000 points in a calendar year, as well as gift up to a maximum of 500,000 points in a calendar year.
Are purchased and/or gifted points refundable?
All purchases are final; points cannot be refunded or exchanged.
Can the points purchased and/or gifted expire?
Purchased and/or gifted Aeroplan Points in an Aeroplan account expire if the Aeroplan Member has not accumulated or redeemed Aeroplan Points for a period of 18 consecutive months.
How quickly will points be deposited in the member’s account?
Purchased points will be deposited within minutes, but in some instances can take up to 72 hours.
What payment types are accepted?
Members can complete their points purchase with any of the following credit cards: Visa, American Express, or MasterCard.
What vendor am I transacting with when I Buy and/or Gift points?
Members complete the purchase and/or gift of points with Points.com and therefore should expect their credit card to be processed by Points.com, not Aeroplan.
Which are the preferred browsers to purchase and/or gift points?
To experience a seamless purchase, preferred browsers include Chrome, Firefox, Internet Explorer, or browsers that do not block third-party cookies.
Reinstate through Buyback Aeroplan Points FAQs
Aeroplan members can now reinstate their expired points online with a fee.
Can the points that I reinstated expire again?
Yes, the points that you reinstated will follow the existing 18-month inactivity policy. If you do not accumulate or redeem any points for 18-months, your points will expire.
How do I know that I am eligible to reinstate points?
Members can reinstate their expired points with a fee if their points have expired in the last 6 months. You can find your recoverable balance on the “Activity” section of the dashboard.
How long will it take to see my newly reinstated points in my account?
Please allow up to 72 hours to see the points reinstated to your account balance. You will receive an email when the points have been reinstated successfully.
Are reinstatement fees refundable?
All purchases are final; points cannot be refunded
Aeroplan Point Transfer FAQs
Aeroplan members can transfer points from one account to another for a fee.
How many Aeroplan Points can I transfer to another member?
You can transfer Aeroplan Points in increments of 1,000 points to a maximum of 250,000 points per transaction. You can transfer up to a maximum total of 500,000 points in a calendar year.
If I am a member of an Aeroplan Family Sharing pool will my point transfer come from my personal balance or my Family Sharing balance?
If you are eligible to make redemptions as a member of your Family Sharing pool, the point transfer will withdraw from your overall family sharing balance.
If I am a member of an Aeroplan Family Sharing pool, are member to member point transfers free?
No, member to member transfers are not free. Being a member of a pool allows for points to be redeemed proportionally from each member account at the time of the booking. Point transfers allow for transferring points at any point in time from your account to another.
Are transferred points refundable?
All purchases are final; points cannot be refunded or exchanged.
Aeroplan Boost Points FAQs
Aeroplan members can boost Aeroplan Points.
What is the Aeroplan Boost Product?
Aeroplan members will be able to boost (multiply) their non-air Aeroplan Points credited to their account from the previous month.
How often can I boost my Aeroplan Points?
You can boost your Aeroplan Points once per month.
What are the monthly offers presented to Aeroplan members?
There are three different offers from which you can choose to multiply your points: 1X, 3X or 5X.
How many Aeroplan Points can I boost?
You can boost up to a maximum of 250,000 Aeroplan Points per transaction and boost up to a maximum of 3,000,000 Aeroplan Points in a calendar year.
Which of my monthly purchases are eligible to boost?
Eligible purchases include hotel and car reservations, purchases made through Aeroplan retail partners, co-brand credit card monthly billing accruals and promotions (excluding all Welcome Bonuses), and Aeroplan research services.The following purchases are excluded from the Boost Product: all Points.com Buy. Gift, Transfer, and Reinstate purchases, co-brand credit card Welcome Bonuses, points from commercial gestures and customer care/complaint handling.
Are Boosted Aeroplan Points refundable?
All purchases are final; points cannot be refunded or exchanged.
How quickly will points be deposited in the member’s account?
Points will be deposited within minutes, but in some cases can take up to 72 hours.
For inquiries about these products within Canada, USA, and the Caribbean please contact 1-800-361-5373, within United Kingdom please contact 0800 756 3865, and within all other areas please contact 1-514-395-0300.
